Built for fast response, knowledge sharing and connected customer care

With Ze HelpDesk, your team supports better your managers stay informed — and your users feel truly cared for

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No credit card needed ✦ Unlimited time on Free plan

One platform, Multiple possibilities

Ticketing, automation and self-service - all in one powerful, API-first workspace

Technical Support Teams

Team Leaders & Support Managers

Customer Experience Leaders

Product & Engineering Teams

IT Operations Teams

Solve faster. Work smarter. Own your inbox

You're great at solving - not sorting. Get a unified inbox that does it all..

Manual status updates waste your time. Automate SLA, routing and priority rules

Every ticket is unique. Smart assignment helps you stay consistent and efficient

Clarity. Control. Performance you can act on

Tired of guesswork? Real-time dashboards show you exactly where your team stands.

Can't spot blockers? Monitor load and agent activity to resolve issues faster

No time for reports? Auto-generate insights and act on what matters most

Connected support. Clear feedback. Better experiences

Your channels feel disconnected? Merge email, chat, and social into one flow.

Your channels feel disconnected? Merge email, chat, and social into one flow

Don't know how customers feel? Collect post-resolution feedback automatically

Real insights. Relevant bugs. Dev-ready tickets

Can't detect repeated bugs? Smart tags extract patterns directly from tickets.

Missing context? Sync tickets with Slack, GitHub or JIRA with open API

Need dev focus? Export tickets by component, version or impact level

Efficient, predictable, connected — so your support infrastructure always runs like clockwork

Concerned about data loss? Automatic cloud backup keeps everything safe and restorable.

Tired of surprises? Get real-time alerts on failures, spikes, or performance drops

Systems feel disconnected? Connect everything easily with integrations and open APIs

20+ Game - Changing Features & Growing...

The complete support platform to revolutionize how your team delivers help

Ticket Management

Automation & Workflows

Collaboration & Visibility

Customization & Integrations

Security & Privacy

Ticket Inbox

Central inbox for all incoming tickets

Custom Fields

Add custom fields to ticket forms

Ticket Tags

Organize tickets using tags

Merge Tickets

Merge duplicate or related tickets

Bulk Actions

Update multiple tickets at once

Ticket History

View full ticket conversation history

Auto Routing

Automatically route tickets by criteria

Time-Based Rules

Apply rules based on time triggers

Approval Workflows

Set workflows that require approvals

Priority Rules

Set rules based on urgency or customer type

Smart Assignment

Assign tickets to the right agents

Agent Mentions

Mention teammates inside tickets

Internal Comments

Write private internal comments

Activity Feed

Track all activity in one place

Team Dashboards

Monitor performance with team dashboards

Real-Time Updates

See real-time changes in tickets

Role-Based Views

Customize views based on agent role

Custom Branding

Customize colors, logo and domain

API Access

Integrate with your systems via API

Mobile App

Support agents on the go

Data Encryption

Encrypt ticket data in storage

Two-Factor Authentication

Require 2FA for added account security

Cloud Backup

Ensure business continuity with full cloud backup

Multi-Device Sync

Secure real-time sync across all your devices

Offline Mode

View and edit even without internet

Language Localization

Use the platform in multiple languages