IT & Help Desk

Help Desk Service & Ticketing Software

With Ze HelpDesk, your team supports better your managers stay informed - and your users feel truly cared for

Начать бесплатно

No credit card neededUnlimited time on Free plan

Ticket Inbox

Central inbox for all incoming tickets

Custom Fields

Add custom fields to ticket forms

Ticket Tags

Organize tickets using tags

Pricing

Free

До 1 админ пользователя

1 Командный общий почтовый ящик

До 1000 обращений в месяц

Get Started

Features

Неограниченный пробный период Мультиязычный интерфейс

Standard

$15/мес/помесячно

$14/мес/ежегодно

До 3 админ пользователей

2 Общих почт. ящика для команд

Без лимита обращений

100K Расширенный лимит API

✨ AI Чат Бот

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Features

* Все из Free и - Основные правила автоматизации Часы работы команды

Professional

$50/мес/помесячно

$46/мес/ежегодно

До 10 админ пользователей

5 Общих почт. ящика для команд

Без лимита обращений

1M Расширенный лимит API

✨ AI Чат Бот

Get Started

Features

* Все из Standard и - Настройки времени ответа команды Мультибрендовый мессенджер Мультибрендовый центр помощи

Enterprise

90$/мес/помесячно

$83/мес/ежегодно

До 100 админ пользователей

20 Общих почт. ящика для команд

Без лимита обращений

5M Расширенный лимит API

✨ AI Чат Бот Польз.модель

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Features

* Все из Professional

Ticket Inbox

Custom Fields

Ticket Tags

One platform, Multiple possibilities

Ticketing, automation and self-service - all in one powerful, API-first workspace

Technical Support Teams

Solve faster. Work smarter. Own your inbox

You're great at solving - not sorting. Get a unified inbox that does it all.
Manual status updates waste your time. Automate SLA, routing and priority rules
Every ticket is unique. Smart assignment helps you stay consistent and efficient

Ticket Inbox

Central inbox for all incoming tickets

Custom Fields

Add custom fields to ticket forms

Ticket Tags

Organize tickets using tags

Team Leaders & Support Managers

Clarity. Control. Performance you can act on

Tired of guesswork? Real-time dashboards show you exactly where your team stands
Can't spot blockers? Monitor load and agent activity to resolve issues faster
No time for reports? Auto-generate insights and act on what matters most

Merge Tickets

Merge duplicate or related tickets

Bulk Actions

Update multiple tickets at once

Ticket History

View full ticket conversation history

Customer Experience Leaders

Connected support. Clear feedback. Better experiences

Your channels feel disconnected? Merge email, chat, and social into one flow
Your channels feel disconnected? Merge email, chat, and social into one flow
Don't know how customers feel? Collect post-resolution feedback automatically

Auto Routing

Automatically route tickets by criteria

Time-Based Rules

Apply rules based on time triggers

Approval Workflows

Set workflows that require approvals

Product & Engineering Teams

Real insights. Relevant bugs. Dev-ready tickets

Can't detect repeated bugs? Smart tags extract patterns directly from tickets
Missing context? Sync tickets with Slack, GitHub or JIRA with open API
Need dev focus? Export tickets by component, version or impact level

Priority Rules

Set rules based on urgency or customer type

Smart Assignment

Assign tickets to the right agents

Agent Mentions

Mention teammates inside tickets

IT Operations Teams

Efficient, predictable, connected — so your support infrastructure always runs like clockwork

Concerned about data loss? Automatic cloud backup keeps everything safe and restorable
Tired of surprises? Get real-time alerts on failures, spikes, or performance drops
Systems feel disconnected? Connect everything easily with integrations and open APIs

Internal Comments

Write private internal comments

Activity Feed

Track all activity in one place

Team Dashboards

Monitor performance with team dashboards

20+ Game - Changing Features & Growing...

The complete support platform to revolutionize how your team delivers help

Ticket Management

Ticket Inbox

Central inbox for all incoming tickets

Custom Fields

Add custom fields to ticket forms

Ticket Tags

Organize tickets using tags

Merge Tickets

Merge duplicate or related tickets

Bulk Actions

Update multiple tickets at once

Ticket History

View full ticket conversation history

Automation & Workflows

Auto Routing

Automatically route tickets by criteria

Time-Based Rules

Apply rules based on time triggers

Approval Workflows

Set workflows that require approvals

Priority Rules

Set rules based on urgency or customer type

Smart Assignment

Assign tickets to the right agents

Collaboration & Visibility

Agent Mentions

Mention teammates inside tickets

Internal Comments

Write private internal comments

Activity Feed

Track all activity in one place

Team Dashboards

Monitor performance with team dashboards

Real-Time Updates

See real-time changes in tickets

Role-Based Views

Customize views based on agent role

Customization & Integrations

Custom Branding

Customize colors, logo and domain

API Access

Integrate with your systems via API

Mobile App

Support agents on the go

Security & Privacy

Data Encryption

Encrypt ticket data in storage

Two-Factor Authentication

Require 2FA for added account security

Cloud Backup

Ensure business continuity with full cloud backup

Multi-Device Sync

Secure real-time sync across all your devices

Offline Mode

View and edit even without internet

Language Localization

Use the platform in multiple languages

One platform, Multiple possibilities

Ticketing, automation and self-service - all in one powerful, API-first workspace

Начать бесплатно

No credit card neededUnlimited time on Free plan